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Terms & Conditions

i-GUARD Phone&Tablet Repair Plan

(formally named "i-GUARD Phone&Tablet Accidental Damage Protection Plan")

A more comprehensive accidental damage protection
  • Protect your Phone/Tablet in case of accidental damage and reimburse 80% of the repair cost for each repair.
  • Areas of protection include accidental drop/crush damage, water/liquid damage, broken screen and total damage.
  • If the repair cost quotation does not exceed 75% of the phone/table purchase price, unlimited number of repairs and reimbursements is allowed during the contract period. If the repair cost quotation exceeds 75% of the phone/tablet purchase price, the damage is considered as total damage and only one reimbursement is allowed and the customer can reimburse up to 60%* of the original phone/tablet price to purchase a new phone/tablet with the same model. The service contract will terminate immediately once the reimbursement of total damage has been settled.

*Reimbursement Value for Replacement of Phone/Tablet Upon Approval

60% of the original phone/tablet price, up to HK$7,000


  • Selected 1O1O/csl customers can enjoy a complimentary 12-month service of the protection plan. The plan is applicable to personal customers of 1O1O/csl service subscription plans purchasing a designated device model of retail price between HK$2,000 and HK$12,888 from csl or designated retailers. Customer has to register the service within 30 days of the date of purchase of the phone/tablet.
  • You must be a personal customer of CSL Mobile who has purchased the Handset from CSL Mobile,or designated retailers and continue to be a CSL Mobile service subscription plan customer throughout the term of this Service Contract, and be a Hong Kong Resident aged 18 or above.
  • The designated retailers include:
    Fortress, Broadway, Wilson, Suning, Chung Yuen Electrical, Apple Store, Apple.com, 1Spot, AV Life, Circle Digital, CMK, Design Group, FOXX, HMV, i World, In-Smart, LANE Crawford, MP Mall, New Horizon, Raakee, Studio A, Sunion, Sunshine Telecom, Ultimate, WHYNOT TECHNOLOG, 3 Hong Kong, SmarTone, China Mobile Hong Kong and China Unicom, Digi 2000 Telecom Company, Top Way International Group Limited, 188 Telecom Group Limited, Cyberport Communications Equipment Repair Company, Good Loyal Technology Limited, Bear Digital Limited.