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Elite Mobile Care

Elite Mobile Care provides you with a comprehensive accidental protection (“Protection”) for your covered mobile device*, from cracked screen or device damage due to accident, to accidental loss or theft of your covered mobile device, anytime anywhere in the world.

Period of Insurance: 24 months

Benefit item Coverage Max. Claim per policy year Max. Reimbursement Amount per policy year
1 Accidental damage – Repair/Switch service#
  • Covers your device in the event of accidental damage
  • Provides door to door repair service as fast as 24 hours or door to door switch service as fast as 6 hours after claim approval^
Max. 2 claims per policy year of 12 months NA
2 Cracked screen only – Repair service#
  • Covers your device* in the event of cracked screen as a result of accidental damage
  • Provides door to door repair service as fast as 24 hours after claim approval^
3 Extended Cover – Cover on Accidental Loss or Theft
Accidental loss or theft of the covered device* that occurs during the period of insurance anywhere in the world.
Max. 1 claim per policy year of 12 months HK$8,000 or 50% of retail price of the covered device* (whichever is the lesser amount)
#The insured has to pay the deductible for each repair or switch service. The amount of deductible varies depending on the model of the covered device, the capacity of the covered device etc. For details of the deductible, please refer to the “Device Protection Insurance Policy – Elite Plan” policy provisions and the “Device Protection Insurance Certificate”, or call HKT Care Customer Service Hotline at 8209 0098. A specimen copy of the policy provisions will be furnished to you on request.
*The Protection will be terminated when the customer terminates the mobile service subscription plan or when the Commitment Period expires. The Protection is only applicable for selected device models. Original purchase invoice is required for submission of claim.
^Longer delivery times may apply in the case of severe weather conditions or other events outside control of FWD General Insurance Company Limited or its delivery service provider. For detailed terms and conditions, please refer to the “Device Protection Insurance Policy – Elite Plan” policy provisions and https://fwd-device.bolttech.hk (This link is provided by the third party delivery service provider).
Remarks: For details and exclusions of the Protection, please refer to the “Offer Terms and Conditions” and “Device Protection Insurance Policy – Elite Plan” at the bottom of this webpage.

“Elite Mobile Care” Registration

Only applicable to eligible 1O1O individual customers aged 18 years or above, who holds a valid Hong Kong identity card.

*Mandatory Information

Title*
First Name* (as per Hong Kong identity card)
Last Name* (as per Hong Kong identity card)
HKID Number*
()
Date of Birth*
1O1O Mobile Number* (852)
Email Address* (A confirmation email will be sent to this address upon successful registration)

Device Brand*
Device Model*
Device Capacity*
Device Color*
IMEI No.*

Purchase Date*

+The Covered Device must be purchased within 60 days from the date of purchase from CSL Mobile Limited or designated retailers with the original warranty from the manufacturer. For details of the designated retailers, please call 1O1O Customer Service Hotline at 2888 1010.
* I have read and understood the Offer Terms and Conditions and Device Protection Insurance Policy – Elite Plan, and I agreed to pass the above information to HKT Financial Services (IA) Limited and FWD General Insurance Company Limited for the purpose of applying for the “Elite Mobile Care”.
* I hereby declare and confirm that I have read, understood and agreed to the 1) Declarations, 2) Personal Information Collection Statement of HKT Financial Services (IA) Limited (“HKTIA PICS”) and 3) Personal Information Collection Statement of FWD General Insurance Company Limited (“FWD GI PICS”), and agree to comply with and be bound by HKTIA PICS and FWD PICS. (HKTIA PICS and FWD GI PICS, collectively, the “PICS”). I also consent to the use of my personal information in accordance with the PICS.

We intend to better serve you by providing marketing communications on other offer and insurance products, but we must have your consent to do so. If you untick this box, you will not be able to receive marketing communications from HKT Financial Services (IA) Limited as detailed in the above Personal Information Collection Statement.




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